On 26 February 2021, Twilio suffered a set of broad-based connection issues. We first began seeing these issues around 5:25 AM PST. Services began recovering around 7:15 AM PST, and most new API traffic was restored to normal by about 7:30 AM PST.
Both Authy and Verify services may have been impacted during this timeframe:
- Authy: One Touch approvals may not have been approved successfully during the impacted timeframe. Additionally, some push authentications may not have been delivered to end users.
- Verify: Some verifications started by SMS may not have been delivered successfully during the impacted timeframe.