Notice: Incident - Friday, February 26, 2021

On 26 February 2021, Twilio suffered a set of broad-based connection issues. We first began seeing these issues around 5:25 AM PST. Services began recovering around 7:15 AM PST, and most new API traffic was restored to normal by about 7:30 AM PST.

Both Authy and Verify services may have been impacted during this timeframe:

  • Authy: One Touch approvals may not have been approved successfully during the impacted timeframe. Additionally, some push authentications may not have been delivered to end users.
  • Verify: Some verifications started by SMS may not have been delivered successfully during the impacted timeframe.

For full details on this incident, please see our Twilio Support notice, and this incident on our Status page.

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