“Multi-device is disabled for your Authy account”

When accessing your Authy app, you receive the following message:

Multi-device is disabled for your Authy account, so you cannot currently add new devices. You can change this setting in the Settings section of the Authy app on any other device. If you do not have any active devices, visit authy.com/phones/reset to recover your account (this process takes up to 2 business days).

Here are the most common ways to resolve this message:

1. Add a new device to your Authy account

When Multi-device is enabled, you can log download and install the Authy app on your phone or browser, and then login with your existing account information. For download links, visit Installing Authy Apps.

2. Perform a device recovery

If Multi-device is not enabled, you won't be able to login on to your existing Authy account on your new device. If you have access to another trusted device on this Authy account, you can enable Multi-device. If you do not have another trusted device available, then you would need to recover your account.

Please note that account recovery will completely wipe any existing configured Two-Factor Authentication (2FA) accounts, and will take 24 hours (This cannot be expedited, since this is a security measure to protect your account).

3. Enable (or disable) Authy Multi-Device

Authy Multi-Device can be used to allow multiple trusted devices to use the same Authy account. This can be a good option for users with a number of devices like a mobile phone and a tablet, or to quickly enable a new phone. In fact, when you first install the Authy app on any device, we encourage you to install it again on another device like a tablet or desktop, to use as a backup. Once your backup device is enabled, disable Multi-device to prevent the risk of any unauthorized devices being added (This will still allow you to access your account from all existing devices).

iOS Authy app users:

1. Tap the Authy app icon iOS_icon.png.

2. Tap Settings in the upper right corner.

2. From the Devices tab, tap the Allow Multi-device switch to enable or disable.
ios1.png 

Android Authy app users:

1. Tap the Authy app icon icon.png.

2. Tap the (menu) icon in the upper right corner, and then select Settings.

3. From the Devices tab, tap the Allow Multi-device switch to enable or disable.
Android1.png 

Authy Desktop app users:

1. Click the Authy app icon icon.png.

2. Click the Settings icon desktop_settings.png in the bottom right corner.

3. Click Devices.
desktop1.png    

4. Click Enable or Disable next to Multi-device.
desktop2.png

Chrome Authy extension users:

1. Click the Authy app icon icon.png.

2. Click the Settings icon Chrome_Settings.png in the upper left corner.

3. From the Devices tab, click the Multi-device checkbox to enable or disable.
Chrome1.png 

4. Remove a Device from your Authy Account

iOS Authy app users:

1. Tap the Authy app icon iOS_icon.png.

2. Tap Settings in the upper right corner.

3. From the Devices tab, tap the desired device to remove.
ios2.png 

4. Tap Remove device.
ios3.png 

Android Authy app users:

1. Tap the Authy app icon icon.png.

2. Tap the (menu) icon in the upper right corner, and then select Settings.

3. From the Devices tab, tap the desired device to remove.
Android2.png 

4. Tap Remove device.
Android3.png 

Authy Desktop app users:

1. Click the Authy app icon icon.png.

2. Click the Settings icon desktop_settings.png in the bottom right corner.

3. Click Devices.
desktop1.png 

4. Click the Trash icon desktop_trash.png next to the desired device.

5. Click Remove Device.
desktop3.png 

Chrome Authy extension users:

1. Click the Authy app icon icon.png.

2. Click the Settings icon Chrome_Settings.png in the upper left corner.

3. From the Devices tab, click Remove next to the desired device.
Chrome2.png 

4. Click Yes.
Chrome3.png 

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